GDPR Privacy Policy

Urletter places importance on your privacy. This Privacy Policy describes how Urletter (“we” or “us”) collects, stores, uses and distributes your information through the website, software, documentation, e-mail, and related services that will be mentioned shortly as “Services”.

We use your data to provide and improve Urletter. We will not use or share your information with anyone except as described in this Privacy Policy. Unless otherwise defined, terms used in Privacy Policy have the same meanings as the Urletter Terms of Service, which can be accessed here.


Personal Data: It is the data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession.)

Cookies: They are small pieces of data stored on your devices.

Data Controller: It is a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or to be, processed. For the purpose of the Privacy Policy, we are the Data Controller of your data.

Data Processor (or Service Provider): This is any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject: This is any living individual who is the subject of Personal Data.

The Data You Provide To Us

  • Account and profile information: We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through us. This includes your first name, last name, e-mail address, and notification settings.
  • Content you provide though the Services: We involve creating, editing, and sharing content. This includes name and content of teams, channels, and posts.
  • Data you provide through our support channels: The Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with us. Whether you contact customer support via e-mail, speak one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
  • Payment information: We collect certain payment and billing data when you register for certain paid plans. For example, we request you to provide payment data, such as payment card details that we collect via secure payment processing services, in our case Paddle. (Visit Paddle’s Privacy Policy.)

The Data We Collect Automatically

We collect information about you while you are using us, for example, browsing our website, downloading our software and taking certain actions. Among those data are:

  • Internet Protocol (IP) addresses.
  • Internet Service Provider (ISP).
  • Browser type.
  • Operating system.
  • Date/time stamp.
  • Browsing actions and browsing patterns.

Cookies and Tracking Data

We use cookies and similar tracking technologies to track the activity on us and hold certain information.

Cookies are files with small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you delete or your browser deletes them or until they expire.

We may collect and store the following data using Cookies:

  • Authentication information: If you are signed in to us, Cookies help us show you the right information and personalize your experience.
  • Document referrer information.
  • URL query.
  • Information about which of our variant(s) you use.

Tracking technologies can also include beacons, tags, and scripts to collect and track information and to improve and analyze us.

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses Cookies to store information. It tracks and reports website traffic, and shares the data with other Google services. Google may use the collected data to personalize the ads of its own advertising network.

You can opt-out of having made your activity on us available to Google Analytics by clicking the button that emerges on the first time you visit us. If you want to opt-out after you clicked “Accept” on the button, you can contact us and inform us about your request.

For more information, we recommend you to visit Google Privacy Policy for Google Analytics and Google Play, and Apple’s Privacy Policy for Apple Store.


We use DigitalOcean to host all our applications and static resources. It is among the top hosting providers in the world and used by slack, GitLab, Compose and many other companies. Only our engineers have access to Digital Ocean’s machines, via key-based SSH login. We update the system software whenever updates are available.

Our data is also hosted by DigitalOcean, and can only be accessed by our engineers. Your personal data will not be accessed by our team, except as absolutely needed to resolve issues. For more information, visit DigitalOcean Privacy Policy.

We use Let’s Encrypt for our SSL certificates. Let’s Encrypt is a free, automated, and open certificate authority (CA), run for the public’s benefit. It is provided by the Internet Security Research Group (ISRG) and sponsored by many companies, such as Mozilla, Chrome and Facebook.

We send our mails using Mailgun, which is preferred by many companies, including GitHub, lyft, shopify, slack and reddit.

You can meet our team members at our “About Us” page and review their LinkedIn pages.


By using us, you consent to the use of your Personal Data, as described in this Privacy Policy.

If you are not of legal age to form a binding contract (in many jurisdictions, this age is 18), you may only use us and disclose information to us with your parent’s or legal guardian’s express consent. Furthermore, children under the age of 13 cannot use or register for us in any way. Review this Privacy Policy with your parent or legal guardian to make sure you understand it.

Except as set forth in this Privacy Policy, your Personal Data will not be used for any other purpose without your consent. We do not actively collect Personal Data for the purpose of sale of such information in a way that specifically identifies the individual. Except that we may send you newsletters about our new products, updates and change logs.

You may withdraw your consent to our processing of your Personal Data at any time. However, withdrawing consent may result in your inability to continue using us partly or completely.


If you have any questions about the Privacy Policy, GDPR or cookies, you can contact as at